Support · Help Center · SLA-Backed

How Can We Help Your Print Business?

Get help from our support team, browse documentation, or contact your dedicated account manager. Every PrintXpand plan includes SLA-backed support.

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Multiple Ways to Get Help

Live Chat

Chat with a support agent in real-time during business hours. Average response time: under 2 minutes.

Email Support

Submit a ticket via email. SLA-backed response per SLA for standard issues, 1 hour for critical.

Phone Support

Available for Cloud+ and On-Premise customers. Direct line to your account manager or technical lead.

Documentation

Self-serve knowledge base with guides, API reference, video tutorials, and troubleshooting articles.

Dedicated Account Manager

Cloud+ and Enterprise customers get a named account manager for strategic guidance and escalations.

Onboarding & Training

Guided onboarding sessions, admin training, and go-live support included with every deployment.

Technical Escalation

Engineering-level escalation path for complex integration or customization issues. Direct access to dev team.

Scheduled Reviews

Quarterly business reviews for Enterprise clients: usage analytics, roadmap preview, and optimisation recommendations.

SLA by Plan

Feature	PX Cloud	PX Cloud+	PX On-Premise
Response Time (Critical)	4 hours	1 hour	1 hour
Response Time (Standard)	12 hours	4 hours	4 hours
Uptime SLA	99.5%	99.9%	Self-managed
Dedicated Account Manager	—	Yes	Yes
Phone Support	—	Yes	Yes
Onboarding Sessions	2 sessions	5 sessions	Unlimited
Quarterly Business Reviews	—	—	Yes

Get in Touch with Our Support Team

We are here to help your print business succeed.

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Support FAQs

What support is included with my plan?

All PrintXpand plans include email support with SLA-backed response times. Live chat is available during business hours. Phone support and dedicated account managers are available on Cloud+ and On-Premise plans.

How do I submit a support ticket?

You can submit tickets via email, live chat, or through your PrintXpand admin dashboard. All tickets are tracked with priority levels and SLA timers visible to both you and our team.

Is support available 24/7?

Standard support operates 24/5 (Monday–Friday). Critical issue escalation is available around the clock for Cloud+ and On-Premise customers with active SLAs.

Do you offer onboarding assistance?

Yes. Every deployment includes guided onboarding sessions — 2 for Cloud, 5 for Cloud+, unlimited for On-Premise. We also provide admin training and go-live support.

Can I upgrade my support tier?

Yes. You can upgrade from Cloud to Cloud+ at any time. Contact your account manager or our sales team to discuss enhanced SLAs and dedicated support options.

Where can I find API documentation?

Full REST API documentation, SDK references, and integration guides are available at docs.printxpand.com. Sandbox environments are provided for development and testing.